Norman Suenaga began volunteering with Greenhill in January 2011, and has since donated over 345 hours of his time to being an integral part of the front office volunteer team. Norman’s main duty in the front office is to assist with the office telephones, which is a perfect fit for his outgoing and friendly personality. During a shift, Norman will field up to 70 phone calls, helping to answer a multitude and variety of customer questions, as well as connecting customers with various departments at the shelter.

Talking about some of his favorite parts of volunteering at Greenhill, he shared, “I have grown up with dogs all my life. I enjoy helping residents with the many issues that they have; from ducks in the backyard to helping someone find their lost pet, or arranging food bank pick-ups”.

Norman, his wife Sally and his son Jason moved to Eugene from Southern California 2 years ago. When not volunteering, he helps Jason’s swim team as a parent volunteer, and also enjoys taking photographs, cooking, watching TV, and working around their new home. For 20 years, Norman owned a business as a pool service tech and warrantee service rep for pool equipment manufacturers. He, currently, serves as a consultant to the pool services industry.

“I have learned a great deal about my new home town and animal rescue during my time at Greenhill,” said Norman. Adding, “Since my stroke, it has been difficult fitting into the “job market”. My friends and co-workers at Greenhill are like an extended family. I found a place where I can work, help, fit in, and be a useful part of the community.”

You may see Norman utilizing a walker or wheelchair when moving around Greenhill, but don’t think for a moment that it will slow him down. Norman never hesitates to go above and beyond to help out whenever he can, pitching in to offer extra help when needed. And his assistance managing the busy phones in the front office is an invaluable help to the office staff.